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1. What should I do if I am experiencing sewer problems?

Although there are many reasons for a sewer malfunction, if you advise the City that you are experiencing problems, City staff will investigate and determine whether or not it is related to the sewer main. If it is not a malfunction on the part of the City, the property owner is responsible for any problems from the lateral to the sewer main.

2. Where does the City's responsibility end on a sewer service lateral?

The City is responsible for the sewer main only. The customer is responsible for the sewer lateral from their building to the main.

3. Who do I contact after hours for a sewer problem?

If a sewer problem occurs after regular business hours, which are Monday through Friday 7:30 am to 4:00 pm, contact Police dispatch at (805) 473-5100 to report the problem. Dispatch will contact standby personnel to respond to the emergency. Please report all pertinent information to the dispatcher.