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The original item was published from 4/30/2020 6:15:00 PM to 6/2/2020 12:00:01 AM.

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Posted on: March 17, 2020

[ARCHIVED] City Water Safe for Drinking and Washing - Current Treatment Methods Protect Against COVID-19

ARROYO GRANDE, CALIFORNIA – The City of Arroyo Grande understands the concerns expressed by community members regarding the novel coronavirus, also known as COVID-19. We want to assure the community that our water is both safe and reliable. 

Your drinking water is safe. The City of Arroyo Grande’s water is safe to drink. The City wants to reassure our residents the water at their tap continues to be of the highest quality and is completely safe to drink. There is no threat to your public drinking water supply and no need to use bottled water. Our water treatment processes are specifically designed to protect the public from all viruses and harmful bacteria. According the World Health Organization (WHO) and the American Water Works Association (AWWA), current treatment methods used in our processing system will disinfect water for viruses, including COVID-19. The City also maintains a small and safe amount of chloramine within its water pipelines to ensure that the water delivered remains safe after it leaves the water treatment plant and is delivered to our community. For more information, The Annual Water Quality Report is on the City’s website under the Public Works Utilities Division. 

Your tap water is safe for hand washing. The Environmental Protection Agency (EPA) recommends that we continue to use and drink tap water as usual. According to the Centers for Disease Control and Prevention (CDC) and the San Luis Obispo County Public Health Department, washing your hands often with soap and water for at least 20 seconds helps prevent the spread of COVID-19. 

Water will continue to be available. The City’s Utilities Division ensures we maintain sufficient staffing requirements. Our water facilities staff are utilizing social distancing practices and have adequate supplies on hand to perform their duties. Additionally, we are taking steps to protect our employees’ health and safety by sharing ways to avoid the spread of illness and requesting they stay home when sick. We have also implemented additional infection control measures including increasing the frequency of workplace cleaning and utilizing teleconferencing in place of in-person meetings where feasible. The community can rely on the City for a safe supply of water. 

You can pay your water bill from home. In order to support social distancing and limit person to person contact, the following options are always available to pay your bill: 

                  Phone: (805) 473-5438 

                 Website: Visit

                 Bill Drop Box: located outside of City Hall at 300 E Branch Street

Let us know if you need assistance with paying your bill. We understand these times can be challenging. If you need assistance with paying your utility bill, please contact Utility Billing at (805) 473-5438 for help specific to your needs. 

Please visit for the latest public health updates and recommendations or call the Public Health information line at (805) 788-2903.

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Bill Robeson, Public Works Director

(805) 473-5460

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