Citizen Request Tracker

What is it?
The City of Arroyo Grande Citizen Request Tracker (CRT) is a tool that can be used to communicate with City staff regarding a non-emergency request for service between the hours of 8:00am to 5:00pm.  This improved method is user friendly and helps us manage citizen requests more effectively, to make it easier for you to report problems and to give you confirmation that your request was received, is being reviewed, is being addressed, and that it has been closed out.  You can review your request at any time by simply logging into the Citizen Request Tracker….it’s that easy.

Why Do I Log-In?
When you want to have your request addressed, the Citizen Request Tracker will prompt you to Log-In and have a Password as a new user. What this actually does is start a file for you, for your request, and allows City staff to communicate with you regarding that particular request via e-mail. 

Who gets my request?
The Citizen Request Tracker is designed to send each request to the appropriate City staff that can properly address your request. Each request submitted will be followed by a confirmation email verifying that your request has been submitted to City staff and they will respond to you as quickly as possible. If, by chance, the request has no activity logged by city staff, it will then go automatically to City Administration.

Why do all of this?
The Citizen Request Tracker is a cutting edge system designed to assist the City of Arroyo Grande staff to serve its citizens in a more professional, efficient, and timely manner.  This system provides for the documentation and processing of each request as well as the ability of additional City staff to monitor the progress at any time.  Please know that our goal is to serve the citizens of Arroyo Grande in the most efficient and effective manner.

Thank you for your cooperation!!